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Account Management
045960 Requisition #
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 SGS Automotive Services N.A., a division of SGS Group based in Geneva Switzerland, provides commercial and statutory automotive related services to our clients in the US, Canada, and Mexico. SGS Automotive is a vehicle inspection company for the study, development and application of technologies for motor vehicle testing, diagnostics, repair, technician training, and information management. Coupled with developing and managing Inspection and Maintenance programs, SGS also provides a wide range of commercial automotive industry inspection services such as New Car, Off-Lease, certified pre-owned, auction, B2B online, and dealer testing, inspection, and certification services.

Primary Responsibilities

·          Act as the voice of SGS when talking to the Account and the voice of the Account within SGS.

·         Maintaining a positive and productive business relationship with assigned Accounts by facilitating day-to-day operations, securing current business, resolving problems, avoiding claim situations or loss of work, maximizing work opportunities and optimizing new work potential.

·         Develop and maintain positive relationships at all levels within the account to identify opportunities for growth and to ensure SGS remains the service provider of choice.


Reporting line

·         Assigned Business Manager (solid line)

·         Local Operations Leader (dotted line)

Specific Responsibilities

·           In conjunction with the local business strategy and the global customer strategy (if any), develop strategy at a high level and translate into pragmatic action plans and execute

·         Provide the initial point of contact to the account, facilitate effective coordination of job orders, enquiries and technical exchanges between SGS affiliates, offices and personnel involved in the execution of the contract

·         Lead, manage and execute on-boarding of new clients or existing client new programs/revisions to programs, leveraging internal teams and holding each accountable through regular status reviews

·         Plan and coordinate all account activities to ensure that goals and objectives are achieved and/or exceeded within prescribed time frames

·         Work with internal teams to ensure that technical and commercial procedures are communicated correctly

·         Mobilize appropriate resources to support smooth operations

·         Establish, monitor and report on performance against key performance indicators, service level agreements requirements, if applicable, and financial targets

·         Monitor all communications to the account, including updates, reports and invoicing to ensure compliance with KA requirements (timeliness, correctness, responsiveness)

·         Ensure prompt resolution of service delivery issues or matters of customer concern through close coordination between the account and executing branches

·         Directly responsible for preparation and presentation at regularly scheduled account performance reviews and account status meetings, leveraging internal teams as necessary to assist in preparation and presentation of material.

·         Within the scope of the account, review and modify policies and procedures as appropriate

·         Monitor customer satisfaction, provide proactive solutions and react as necessary

·         Maximize existing revenue potential, where profitable, by networking with key decision-makers within the account

·         Regularly and accurately report to Business Leader, Operations Management, Global KA Manager (if any) or any other relevant team on status and issues

·         Provide continuous education, information, technical assistance and back-up to SGS offices involved in account activities

·         Coach and mentor account manager/coordinator assigned to support the account, ensuring all deadlines and position requirements relative to the account and personal goals are met

·         Develop support personnel and provide opportunities for career growth

Revenue Management

·         Continuously monitor revenue trends to determine areas of weakness and take appropriate actions

·         Regularly monitor outstanding invoices, facilitate prompt payment and monitor DSO

·         Provide assigned revenue reports


Account Development

·         Proactively investigate new opportunities with the account for the business line and other SGS business lines

·         Provide regular account feedback to new product development, business development and operations management teams recommending potential new products and services for both client and industry

·         Coordinate regular meetings at the account for marketing purposes, business development, technical governance, resolution of conflicts, delivery of invoices and reports

·         Keep abreast of external market developments, relevant legislation, competitor activity (in general and especially in relation to the account), to ensure SGS remains the service provider of choice. Includes participation in professional associations, trade shows and other networking activities that elevate SGS profile



·         Work closely with other international teams to foster a cooperative internal environment and to share and promote best practices within SGS

·         Avoid claim situations and mitigate any legal measures against SGS

·         Maintain knowledge of the SGS Group network and services

·         Actively promote the image, capability and integrity of SGS to the account

·         At all times, adopt a safe behavior by exercising due regard for the health and safety of SGS employees and clients, in line with SGS policies and procedures

·         At all times, comply with SGS Code of Integrity and Professional Conduct



·         10 - 15 years demonstrated experience in related or equivalent field

·         Fluent in English, high level of written and verbal English

Required Skills

·         Quick learner and self-starter with strong follow up skills

·         Business awareness and acumen

·         Strategic thinking and strong analytical skills

·         Project Management and organizational skills

·         Ability to negotiate and manage contractual arrangements

·         Strong interpersonal and verbal communication skills

·         Excellent presentation skills

·         Strong written and proof-reading skills, pays attention to detail

·         Technical skills or basic understanding in the related field

·         Available, flexible and responsiveness

·         Strong service oriented mindset

·         Professional, high standards in personal presentation

·         Accepts responsibility and works well with other team members

·         Conveys a positive attitude both internally and externally

·         Ability to manage relationships under stress

·         Ability to work independently and coordinate several activities simultaneously

·         Ability to network effectively in business settings

·         Troubleshooter, problem solver

·         Excellent listener

·         Diplomatic and assertive

·         Willing and able to work extended hours as required


Other Information

·         Valid driving license

·         Ability and willingness to travel, sometimes at short notice

·         Travel 50%-75% of time depending on project locations.

·         Reliable transportation

Visit www.sgs.com