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Information Technology
051165 Requisition #
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SGS is the world’s leading inspection, verification, testing and certification company. SGS is recognized as the global benchmark for quality and integrity. With more than 80,000 employees, SGS operates a network of over

1,650 offices and laboratories around the world.


Business Analyst

  • This person details the specification of the system’s functionality by analyzing and describing the Requirements.
  • This person works on requirements gathering and analysis to modelling the system’s functionality and delimiting the system.
Head of Software Service Delivery
  • Document, organize and analyze the new or changing requirement of a system.

  • Establish and maintain agreement between stakeholders and developers on the changing requirements

  • Assist in the maintenance of Management Systems. Complies with relevant Management Systems.

  • Complies with the QHSE policies including but not limited to:
  • Demonstrates strong commitment to SGS QHSE Policies, Procedures, and Work Instructions by participating in safety meetings, completing required training, intervening in unsafe situations, refusing unsafe work, and complying fully with all applicable laws and regulations related to QHSE.

  • Responds appropriately to emergency situations and assists other staff members in maintaining readiness to respond to emergencies within the workplace.

  • In accordance with the SGS QHSE Management System requirements, disposes of, or directs the disposal of, waste generated as a part of daily work performed in a safe manner and in compliance with all waste transportation and disposal regulations and requirements.

  • Reports all incidents (actual incidents and near misses) in accordance with the SGS Incident Reporting requirements.

  • Uses all equipment (including safety equipment) in the manner intended and reports any damaged / lost equipment to supervisor.

  • Maintain a safe and tidy worksite.
  • Maintains awareness of hazards and proposes controls to supervisor, QHSE Representatives or relevant client / site contact.

  • Actively participates in incident investigations and risk assessments as deemed necessary by SGS management.

  • Should be a good facilitator and has above-average communication skills,
  • Should have knowledge of the business and technology domains is essential to have amongst those acting in this role.


Experience / Technical knowledge
  • Should have the knowledge of Object Oriented Business Analysis Techniques, Unified Modelling Language (UML), use cases and experience in using modelling tools (Rational Rose is a plus).
  • The knowledge of Six Sigma™ for the proven problem-solving technique of Define-Measure-Analyze-Improve-Control (DMAIC) is a plus.
  • English(Required), French (Desired) and Spanish (Desired) languages (Spoken and written).

Additional information[1]

We define a requirement as: A condition or capability to which the system must conform.

Collecting requirements may sound like a rather straightforward task. In real projects, however, you will run into difficulties because:

  • Requirements are not always obvious, and can come from many sources.
  • Requirements are not always easy to express clearly in words.
  • There are many different types of requirements at different levels of detail.
  • The number of requirements can become unmanageable if not controlled.
  • Requirements are related to one another.
  • Requirements are neither equally important or not equally easy to meet.
  • Requirements need to be managed by cross-functional groups of people.
  • Requirements change.

[1] Specific and/or personal information which may vary according to the local organisation.

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