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Call Center Appointment Scheduler - Full Time Evenings- Cincinnati/Mason, OH

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Customer Support
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027205 Requisition #
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SGS Transportation Services N.A., a division of SGS Group based in Geneva Switzerland, provides commercial and statutory automotive related services to our clients in the US, Canada, and Mexico. SGS Automotive is a vehicle inspection company for the study, development and application of technologies for motor vehicle testing, diagnostics, repair, technician training, and information management.

Coupled with developing and managing Inspection and Maintenance programs, SGS also provides a wide range of commercial automotive industry inspection services such as New Car, Off-Lease, certified pre-owned, auction, B2B online, and dealer testing, inspection, and certification services. Recognized as the global benchmark for quality and integrity, we employ over 53,000 people and operate a network of more than 1,000 offices and laboratories around the world.

Communicate with customers across the United States, via inbound and outbound telephone calls to schedule end of lease vehicle inspection appointments.

Using automated dialing system, service inbound and outbound Lessee telephone calls to set up inspection appointments. Appointments are scheduled using given set of instructions provided by respective clients. The position will also be responsible for entering pertinent information in a Citrix based scheduling system.


• High School Diploma or equivalent required.
• 1+ years of Customer Service experience
• No sales or telemarketing involved in this position, however experience in sales/customer service is helpful.
• Clear and concise communication skills.
• Problem solving abilities.
• Accuracy in spelling and grammar.
• Ability to type and talk simultaneously.
• Must meet individual and department performance goals.

SGS employees and their families are eligible to take advantage of various discounts and reward programs.  Some of the participating vendors include but are not limited to Verizon Wireless, National Rental Car, Delta Airlines, Chrysler, and others. Join today and take advantage of being an SGS employee.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily with or without reasonable accommodations. The requirements listed above are representative of the knowledge, skill, and/or ability required.

This job description should not be construed as an exhaustive statement of duties, responsibilities or requirements, but a general description of the job. Nothing contained herein restricts the company’s rights to assign or reassign duties and responsibilities to this job at any time

SGS is an EOE AA M/F/Vet/Disability employer.

Qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, protected veteran status or disability.

If you are applying for a position within the United States and you have difficulty completing the on-line employment application because of a disability, please call 201-508-3149 for assistance and leave a message. You will be called back shortly. Please note, this phone number is not for general employment information, but is only for individuals who are experiencing difficulty applying for a position due to a disability.

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Visit www.sgs.com