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Account Management
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047663 Requisition #

Job Title: Client Project Manager

Job Type: Permanent

Hours: 37.5 hours per week

Job Location: Ashby de la Zouch

Salary: £25,000 - £30,000

 

 

As a Client Project Manager you will be responsible for delivering exceptional client service through a client facing role requiring regular face to face meetings to provide updates to the client and other stakeholders. You will ensure that all projects are running to schedule and queries from clients and other stakeholders are dealt with promptly.

 

 

KEY ACCOUNTABILITIES

 

  • Key point of contact for nominated clients across all projects, both own label and supplier branded

  • Key point of contact for stakeholder partners across all projects, at all stages of the process

  • Build and maintain excellent client and partner relationships

  • Work with all external partners in providing our clients with a joined up approach

  • Attend weekly and ad hoc meetings with clients and partners to provide both written and verbal detailed, comprehensive updates on all projects, highlight delays, issues and queries across all stages of the process along with the action being taken by SGS to reach a resolution

  • Attend ad hoc supplier meetings to provide an introduction to SGS, help them to understand the SGS stages of the launch process and help to bring new suppliers on board as seamlessly as possible

  • Provide the client with data on individual supplier performance and associated issues, as well as providing solutions to improve their performance

  • Ensure that the agreed process is followed by all clients and stakeholders

  • Ensure that all technical queries raised by the client are passed on to the relevant internal contact and resolved in line with the client’s expectations

  • Build knowledge and experience of allocated categories and related supplier requirements to facilitate a smoother process

  • Understand the clients launch process and policy requirements

 

 

ABOUT SGS

 

SGS is the global leader and innovator in inspection, verification, testing and certification services. Founded in 1878, SGS is recognized as the global benchmark in quality and integrity. Trusted all over the world, SGS is a market leader because we put 100% passion, pride and innovation into everything we do. We encourage new ideas. We welcome people who challenge the way we do things. And we will be 100% committed to helping you reach your full potential.

 

At SGS, we have an open corporate and international culture, we offer a dynamic work environment in a leading global company. Our high professional standards and our sustainability approach guarantee you a future-oriented work environment. We invest in our employees for the long term and we are committed to supporting your development within the company. 


YOUR PROFILE

 

Skills / Experience:

 

  • A dynamic, flexible, pro-active team player, with excellent customer service and project management skills

  • Ability to keep calm under pressure

  • The ability to motivate people

  • Excellent spoken and written communication skills

  • Good 'people skills' for building relationships with clients, partners and colleagues at all levels

  • The ability to plan and prioritise your own work and other people's

  • Accuracy with record keeping

  • A background in client services and/or project management

  • Ability to work off own initiative

  • IT skills, including competent use of Microsoft Office applications


Visit www.sgs.com