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Client Service Representative

Customer Support
049696 Requisition #

SGS is the world’s leading inspection, verification, testing and certification company. SGS is recognized as the global benchmark for quality and integrity. With more than 95,000 employees, SGS operates a network of over 2,400 offices and laboratories around the world.


Essential Duties & Responsibilities

· Consults with clients regarding routine and appropriate analytical methods, sampling  media and sampling techniques.
· Provides total client responsiveness.
· Reviews work orders of samples submitted for completeness.
· Provide clients with written quotations.
· Responsible for keeping all accounts projected managed up-to-date and accurate. (Updating comments, removing people no longer with organization, making sure all documents have been completed and returned by client.)
· Responsible for listening to client in order to have a full understanding of any conversation that takes place and then being able to document any conversations with client.
· Responsible for being 100% thorough when coming in contact with client whether it be verbally, in writing or through their sample submittals.
· Responsible for continually looking for ways to improve processes.
· Communicates any issues pertaining to clients, method development, sample submittals, reports, etc.
· Enters calls and sample preps into lab software “csmenu” daily.
· Attends data integrity training and signs off acknowledging understanding.
· Ensures cleanliness of work area.
· Responsible for the timely response to all e-mail, voicemail, verbal and written requests.
· Operates within the guiding principles of the company.
· Other duties as assigned.
· Understands and always adheres to all aspects of the safety program

Immediate Supervisor:
Client Service Manager

Minimum Qualifications:
1. Bachelor’s degree in Chemistry, Environmental Science, or related science and two years of industry experience or an Associates degree in Chemistry, Environmental Science, or related science and four years of industry experience.
2. Attributes: Upbeat, positive attitude; friendliness; detail-oriented; client service mentality.
Physical Requirements: Ability to climb stairs, occasionally reach with hands and arms, bend, twist, and lift, up to 20 pounds, and regularly sit while using a computer, phone and other technologies. Ability to communicate effectively in writing and verbally.


SGS is an Equal Opportunity Employer, and as such we recruit, hire, train, and promote persons in all job classifications without regard to race, color, religion, sex, national origin, disability, age, marital status, citizen status, sexual orientation, genetics, status as a protected veteran, or any other non-job-related characteristics.


This position is responsible to ensure equal opportunity in employment in that all persons are treated equally and on the basis of merit, in decisions regarding selection, placement, promotions, training, work assignments, transfers and other personnel action.


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