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Client Services - Brookings, SD

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Customer Support
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047191 Requisition #

SGS is the global leader and innovator in inspection, verification, testing and certification services. Founded in 1878, SGS is recognized as the global benchmark in quality and integrity. With over 90,000 employees in 130 countries, and operating a network of more than 2,400 offices and laboratories, we provide services to almost every industry by assuring quality and safety of products and services.

 

Trusted all over the world, SGS is a market leader because we put 100% passion, pride and innovation into everything we do. We encourage new ideas. We welcome people who challenge the way we do things. And we will be 100% committed to helping you reach your full potential.

SGS's Agriculture and Food services provide clients what they want: end-to-end supply chain services that reduce risk, ensure quality and improve productivity while providing consumers assurance of safety and quality at every stage.


Job Summary:

The Client Specialist is the key provider of customer care acting as liaison between clients and our technical laboratory staff. In this position, you will provide our clients with outstanding customer service using excellent communications skills and automated information systems. 

Must be able to analyze the customers’ needs, setup accounts, ensure correct analysis is performed, and transmit the final report of analysis.


Primary Responsibilities:

  • Communicate with clients, answering or routing questions as appropriate and liaison between client and technical laboratory staff.
  • Set up new client accounts in the LIMS and in conjunction with Accounting Department; periodically updating client account information as needed.
  • Receive and log submitted testing samples, identifying sample priority, verifying sample information, noting special requests and instructions. This includes routine, daily samples, special projects and retrieving samples for retesting or additional tests as requested.
  • Track tests for timely completion and assure clients receive results on timely basis.
  • Issue reports, certificates, certificate revisions and document accordingly to meet client needs and within SGS guidelines.
  • Transfer laboratory test information from LIMS to Accounting for invoicing after verifying for accuracy.
  • Issue reports, certificates, certificate revisions and document accordingly to meet client needs and within SGS guidelines.
  • Proactively initiate sales with current or prospective clients that contact the laboratory for expanding current testing activities or developing testing solutions for the client’s needs.
Additional Responsibilities:
  • Train and convert clients to usage of website for results and information.
  • Inform management staff of all customer concerns.
  • Maintain records, files and related to duties.
  • Ensure quality and confidentiality of client and company information and take an active role in updating Quality System.
  • Maintain quality protocols for testing area and implement preventative practices.
  • Assist in other areas of the company as needed.


Education, Competencies & Required Skills:
  • College degree or high school graduate with relevant customer service experience. 
  • Minimum 2 years related experience in customer service and data entry.
  • Must be proficient in Microsoft Office software and database software.
  • Agricultural background desired.
  • Ability to think quickly and logically to ensure expedient response to customer inquiries.
  • Excellent time management and organizational skills needed to balance multiple projects and changing priorities.

Additional Information:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily with or without reasonable accommodations. The requirements listed above are representative of the knowledge, skill, and/or ability required. 

This job description should not be construed as an exhaustive statement of duties, responsibilities or requirements, but a general description of the job. Nothing contained herein restricts the company’s rights to assign or reassign duties and responsibilities to this job at any time.

SGS is an EOE AA M/F/Vet/Disability employer. Qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, protected veteran status or disability. 

If you are applying for a position within the United States and you have difficulty completing the on-line employment application because of a disability, please call 201-508-3149 for assistance and leave a message. You will be called back shortly. Please note, this phone number is not for general employment information, but is only for individuals who are experiencing difficulty applying for a position due to a disability.
Visit www.sgs.com