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Client Services Manager Pharmaceutical

Testing & Laboratory
043605 Requisition #
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Type of employment: Contract - one year
Business Line: Life Science Services
Reporting to: Manager, Client Services
Location: Mississauga, ON

Make an impact with SGS! With more than 97,000 employees and 2,600 offices and laboratories across the world, SGS is a silent force working hard behind the scenes to deliver quality and integrity to businesses across nine industries. As the world’s leader in providing inspection, verification, testing and certification services, Forbes ranked the SGS Group as one of the world’s top multinationals and one of the world’s most innovative companies. The Dow Jones Sustainability Index has also recognized the SGS Group for its sustainability processes. In Canada, SGS employs over 2,000 team members across 70 locations.



A day in the life of a Client Services Manager at SGS Canada:

  • For all standard price list jobs respond to inquiries (phone, Web, e-mail inquiries) ensure information is provided to exceed client expectations. All client inquiries to be recorded in the CRM
  • For price list jobs prepare a proposal and send to the client with follow up to ensure the client has what is needed within 2 business days, ensure that contract review process is followed and implemented
  • Ensure all sample/documentation/methodology related issues are resolved with the client prior to booking the sample(s) for testing
  • Review compendial and client methods in conjunction with appropriate department managers to document: timelines, supplies, sample amount required prior to issuing quotes
  • Ensure that all client requests for information pertaining to analytical testing are met in a timely and effective manner

Ideal candidate
  • Degree in Pharmacy, Biotechnology, Biology, Chemistry or related science
  • 2 to 3 years experience working as an analyst in a lab environment or equivalent
  • 1 – 2 years experience in a customer service position – preferred
  • Knowledge Regulatory Affairs and Pharmaceutical development with emphasis on CMC.
  • Strong negotiation, communication, customer relation, and interpersonal skills
  • The incumbent must be capable of multi-tasking in order to meet the required sample turn-around time and client satisfaction while working together with the Laboratory Managers on a regular basis
  • Candidates must be proficient in using various types of computer software (Word, Excel. PowerPoint & Outlook).
  • Candidates must demonstrate excellent verbal and written communication skills including grammar and composition.
  • Ability to work well with others & independently.
  • Extended hours and shift work may be required from time to time.
Additional Information

SGS Canada is an equal opportunity employer and we are committed to achieving greater accessibility by providing accommodation for people with disabilities during our hiring process.  Accommodations are available on request for qualified candidates during each stage of the recruitment process.

Please note that candidates applying for Canadian job openings should be authorized to work in Canada.


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