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Customer Service Apprentice

Sales & Business Development
042042 Requisition #
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Job Title: Customer Service Apprentice

Job Type: Apprenticeship

Hours:  37.5 hours per week

Job Location: Oldbury

Salary: £12,870 per annum


As a Customer Service Apprentice, you will be responsible for supporting the regional operational offices in achieving sales growth/business targets by handling requests for change proposals for existing clients in a timely manner. You will report into the Customer Service Manager and therefore follow their instruction, to ensure that the daily allocated work is completed accurately and on time.


In your role, you will prepare documents, in line with requests from regional operations, following any instructions provided and the most recently approved (current) documents, where necessary clarifying information provided. Using the information provided calculate the required man-days and create the relevant justifications, taking into consideration any guidance provided by the regional office.


You will also submit the documents prepared to the relevant daily approver, or specialised product approver, and respond appropriately in a timely manner to any queries raised, including any revisions required to the documents. Following approval of the documents finalise any data required for the client proposal and prepare the proposal template, submitting it to the relevant regional office along with the required follow up action.

Your role will require you to assist with the preparation of estimates and informal quotes to ensure the estimate is as accurate as possible and to co-ordinate with operations personnel to ensure that proposals are deliverable and priced appropriately whilst being competitive and taking account of both customer and technical requirements.

Finally, you will always ensure excellent customer service is provided from the first point of contact with all regional teams via all communication methods in order to achieve a positive resolution.



SGS is the global leader and innovator in inspection, verification, testing and certification services. Founded in 1878, SGS is recognized as the global benchmark in quality and integrity. Trusted all over the world, SGS is a market leader because we put 100% passion, pride and innovation into everything we do. We encourage new ideas. We welcome people who challenge the way we do things. And we will be 100% committed to helping you reach your full potential.


At SGS, we have an open corporate and international culture, we offer a dynamic work environment in a leading global company. Our high professional standards and our sustainability approach guarantee you a future-oriented work environment. We invest in our employees for the long term and we are committed to supporting your development within the company. 

  • Numerically competent with good attention to detail and problem solving skills
  • Ability to communicate at all levels of an organisation
  • Ability to handle and interpret complex information
  • Ability to work under own initiative to achieve assigned tasks
  • Minimum of secondary level education or equivalent with minimum A to C pass levels in English & Maths

  • Previous experience in a customer services (internal or external) / sales environment
  • Previous experience of working in a highly procedural environment
  • Educated to A-Level standard.
APPLY NOW for full consideration, you can be sure that your application will be treated confidentially and impartially and you will always receive an update within 10 business days.

Alternatively, to arrange a call to discuss the role or recruitment process in more detail before you apply, please email us at gb.recruitment@sgs.com.

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