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Customer Service Representative - Suwanee, GA

Customer Support
041917 Requisition #
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•Ability to establish effective working and team relationships with internal and external staffs in a collaborative manner.
•Creative thinking skills to develop innovative solutions to solve customer requirements and expectations.
•Knowledge of SGS CTS’ services, products and other global SGS business lines
•Ability to delegate authority and responsibility with accountability and follow-up.
•Sets examples for staff in areas of personal character, commitment and work ethics.
•Ability to interact with Management internally and externally.
•High level of integrity and a commercial sense of social and environmental issues.
•Capable of building trust, value others and communicate effectively.
•Service oriented.
•Self managed and responsible to project and time management.
•Highly motivated, dependable, and detail oriented.
•Strong communication and organizational skills.


  1. Well organized, efficient with proven follow through skills
  2. Proven problem prevention and solving abilities
  3. Understanding of financial programs and reporting systems
  4. International business exposure in imported consumer products a plus
  5. Strong written and spoken communications skills
  6. Persuasive, diplomatic, but always to the point and a strong ability to sell a concept
  7. Hands-on, open-minded, proactive team player
  8. Associates degree, or High school graduate plus experience
  9. 3+ years of experience in coordinating and scheduling
  10. Computer literacy: Proficient in Microsoft suite (Word, Excel, Access, Power Point, and Outlook).


• To perform this job successfully, an individual must be able to perform each essential duty satisfactorily with or without reasonable accommodations. The requirements listed above are representative of the knowledge, skill, and/or ability required.
• This job description should not be construed as an exhaustive statement of duties, responsibilities or requirements, but a general description of the job. Nothing contained herein restricts the company’s rights to assign or reassign duties and responsibilities to this job at any time.
• SGS is an EOE AA M/F/Vet/Disability employer.

Qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, protected veteran status or disability.

If you are applying for a position within the United States and you have difficulty completing the on-line employment application because of a disability, please call 201-508-3149 for assistance and leave a message. You will be called back shortly. Please note, this phone number is not for general employment information, but is only for individuals who are experiencing difficulty applying for a position due to a disability.

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