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Inside Sales Representative

Sales & Business Development
044234 Requisition #
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SGS is the global leader and innovator in inspection, verification, testing and certification services. Founded in 1878, SGS is recognized as the global benchmark in quality and integrity. With over 95,000 employees in 130 countries, and operating a network of more than 2,400 offices and laboratories, we provide services to almost every industry by assuring quality and safety of products and services.


Trusted all over the world, SGS is a market leader because we put 100% passion, pride and innovation into everything we do. We encourage new ideas. We welcome people who challenge the way we do things. And we will be 100% committed to helping you reach your full potential.

Life Sciences Services (LSS) from SGS – optimize your development timelines to get medicines and medical devices to market quickly and safely. As a result, we are often a preferred partner for the top 20 pharmaceutical and biotechnology companies.

Job Summary:

This role will help the lab and Sales Excecutives prioritize efforts to SGS's client base. This position interacts primarily with SGS's current clients with the goal of maintaining and growing existing work and uncovering any potential new opportunities within the existing client base. 

Primary Responsibilities:

  • Retain and grow existing account base through the identification of new opportunities and exploring potential cross selling.
  • Arrange and participate in internal/external discussions on client debriefs.
  • Ensure communication and coordination with Sales and the labs to facilitate the successful handover and execution of the new acquired business.
  • After issuance, follow up on transactional quotes through their close and document properly. 
  • Collaborate with internal teams e.g. technical groups, sales, etc. to develop presentations, proposals, etc. that will address the clients needs, objectives and goals. 
  • Work with technical staff and other internal colleagues to meet client demands. 
  • Ensure that any client complaints are forwarded to the appropriate individual(s) and ultimately resolved in a prompt and professional manner.
  • Follow up on "cold" clients, with a focus on clients that have submitted samples in the last two years
Additional Responsibilities:
  • Assist sales in planning approaches and pitches to cross sell SGS's small molecule and biopharmaceutical suite of global and regional services.
  • Report on developments in the market place and competitor activities.
  • Provide competitive pricing to laboratory Business Managers to assist in pricing structure decisions.
  • Identify potential clients and decision makers within the client organization, perform needs analysis, identify opportunity and follwo up with potential customers.
  • Follow up on all marketing leads and website inquiries.
  • Cold calls and emails, as appropriate, within the given geographic market to ensure a robust pipeline of opportunities.


Education, Required Skills & Competencies:
  • Four year degree in relevant field i.e. business, marketing, life sciences. Masters degree preferred (MBA, MS)
  • Business development experience with pharmaceuticals and/or related industry.
  • Very high level of written and verbal English.
  • Background in biopharma/biotech preferred. 
  • Ability to manage relationships under pressure.
  • Must have an understanding of Microbiology and Analytical Chemistry.
  • Effective negotiation and persuasion skills.
  • Self motivated and able to achieve shared goals. 

Additional Information:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily with or without reasonable accommodations. The requirements listed above are representative of the knowledge, skill, and/or ability required. This job description should not be construed as an exhaustive statement of duties, responsibilities or requirements, but a general description of the job. Nothing contained herein restricts the company’s rights to assign or reassign duties and responsibilities to this job at any time. 

SGS is an EOE AA M/F/Vet/Disability employer. 

Qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, protected veteran status or disability. 

If you are applying for a position within the United States and you have difficulty completing the on-line employment application because of a disability, please call 201-508-3149 for assistance and leave a message. You will be called back shortly. Please note, this phone number is not for general employment information, but is only for individuals who are experiencing difficulty applying for a position due to a disability. 

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