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Information Technology
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029856 Requisition #
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PRIMARY RESPONSIBILITES
To support SGS operations to ensure cohesive internal IT services across the business. This will be achieved through:
• developing a close relationship with business, project and IT leaders
• aligning IT support and suppliers to achieve business goals
• a focus on outstanding customer service, security and company policy compliance


SPECIFIC RESPONSIBILITES
• Developing and maintaining relationships with core SGS business stakeholders in order to align IT support services to business requirements and propose IT solutions in line with Group standards and opportunities.
• Provide clear and easy communication between the business and its staff around change events that relate to the local IT environment and under instruction from the IT Regional manager.
• Review of infrastructure monitoring and knowledge-base platforms to ensure service is visible, maintained and appropriately supported appropriately.
• Drive the development of IT procedures used by both multiple IT and non-IT audiences, including driving subject matter experts to the required standard of quality.
• Managing operational supplier relationships for IT services to the business (with Procurement) to ensure key local technology deliverables are well managed.
• Drive high urgency local projects to allow excellent levels of communications, deadline management and supplier relationships on behalf of the IT function.
• Overseeing the day to day operation of frontline IT support and meeting with the support supplier’s leadership on a regular basis.
• Direct needs around IT invoicing & purchasing aligned to SGS policies to maximise spend and efficiency.
• Participate in IT change management process and continuous improvement workgroups.
• Provide technical assistance, advice and leadership to support functions as required.
• Participate and act as local champion and organiser for the implementations of Group IT initiatives.
• Be compliant to all SGS QHSE and HR policies and procedures.
• At all times, comply with SGS Code of Integrity and Professional Conduct.

PROFILE 
Proven Experience in an operational IT leadership role covering:
 

  • Active Directory, Windows Server and Office support and product suite awareness
  • Remote user support and team leadership
  • Clear understanding of networking in a large, dispersed WAN environment
  • Experienced use of case management systems in a leadership role

Proven general experience covering: 

 

  • IT supplier co-ordination to a high level of competency including KPI/SLA reviews, reporting and performance troubleshooting and contract reviews
  • IT tech worker oversight / team leadership (or equivalent experience)
  • Project administration or Project management exposures
  • Proven experience in dealing with staff and management at all levels
  • Exposure to technical support (including deployment user support) of cloud-based technologies such as Office 365 and IaaS environments
  • ITIL Foundation Certification required
  • MCSE preferred (or equivalent experience)
  • Understanding of IT security expectations suited to the local market
  • Frontline Management / Managing People & Processes completion preferred (or equivalent experience)
  • Current, valid drivers licence

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