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Account Management
047958 Requisition #

Primary Responsibilities:


- Serve as the key liaison between Client, supplier and the internal SGS global support team.

- Responsible for building relationship within the different Client teams and supplier base.

- Identify and generate business development opportunities in coordination with GKAM.

- Cultivate and expand Client relationships; close leads and support account sales strategies and goals developed with GKAM

- Responsible for building effective and professional relationships and close cooperation with key internal customer support teams including Client Services, Global, Technical and Operational teams



Specifically, These Responsibilities Are To:


- Work effectively with GKAM and operations to deliver client expectations effectively and efficiently to grow account share according to strategic account management plan

- Develop, communicate, and maintain all program documentation:

• Work Instructions
• SOP’s
• Protocols
• Program Manuals
• Submission Request Form


- Prepare and Maintain and share vendor testing trends report on a monthly basis for year to year comparison, with GKAM and global sales teams

- Prepare biweekly Client PO release report and share with GKAM and Global Sales teams

- Prepare and release monthly vendor newsletters on SGS and Client updates

- Review, minimize and maintain Client vendor list by product category and country 

- Coordinate department workshops, seminars, team training, etc. which are provided by SGS, with Client teams and suppliers

- Monitor Client updates to vendor community to GKAM on a timely basis

- Communicate and monitor Client expectations of execution of SGS services to local lab and global coordinators.

- Maintain and manage protocols and specific Client pricing.

- Liaison between Client / technical/ operations teams.

- Monitor Data quality on CRM database and provide support to Client team

- Address customer complaints or issues in coordination with respective required disciplines

- Other duties assigned as necessary in response to business needs.

- Partner with SGS GKAM to support the Client account globally


Skills and Qualifications:

- Outmost professional behavior; position is based at Client’s headquarters.
- Highly motivated, dependable, and detail oriented. 
- Strong communication, organizational and follow up skills.
- Creative thinking to develop innovative solutions to solve customer requirements and expectations.
- Customer focused, solid integrity practices, excellent work ethic.
- Willing and able to interact with Client on a regular basis including face-to-face meetings
- Self-managed and responsible to project and time management.
- Ability to work well independently and adapt quickly to a dynamic environment.
- Ability to multitask, detail oriented with a keen sense of urgency.
- Ability to complete projects and assignments on a timely basis.
- Proactive; self-driven and results oriented.
- Proven problem-solving abilities.

- Willing and able to work in a global network operating in various time zones.
- Computer literacy (creating, filing, saving/uploading, searching, backup, etc.).
- Proficient Microsoft Office skills (Word, Excel, Power Point, and Outlook).
- Proficient in English (written and oral); other language skills are a plus.
- Minimal travel in the USA (1-2 trips per year); possibility for Asia travel once per year.

Additional Information:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily with or without reasonable accommodations. The requirements listed above are representative of the knowledge, skill, and/or ability required.
This job description should not be construed as an exhaustive statement of duties, responsibilities or requirements, but a general description of the job. Nothing contained herein restricts the company’s rights to assign or reassign duties and responsibilities to this job at any time.
SGS is an EOE AA M/F/Vet/Disability employer.

Qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, protected veteran status or disability.

If you are applying for a position within the United States and you have difficulty completing the on-line employment application because of a disability, please call 201-508-3149 for assistance and leave a message. You will be called back shortly. Please note, this phone number is not for general employment information, but is only for individuals who are experiencing difficulty applying for a position due to a disability.

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