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Operations Support & Admin.
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050871 Requisition #

Job Title: Operations Coordinator

Job Type: Permanent

Hours: 37.5 per week

Job Location: Camberley

 

As an Operations Coordinator you will be responsible for processing Request for Certificate applications whilst providing guidance on Product Conformity Assessment (PCA) programmes to new and existing clients, ensuring compliance of importing countries requirements and regulations. You will also ensure all PCA processes are followed as per Country Instruction Guidelines whilst maintaining customer focus and a positive image of SGS.

 

Key Accountabilities

 

·         Consolidate information provided by clients and create Service Requests via in house system TradeWorks.

·         Provide clients with feedback to solve operational problems related to initial application process.

·         Timeliness and attention to detail of all requests from the Certification Centres relating to supporting documentation.

·         Ensuring compliance of Quality Management System and supporting continuous improvement.

·         Managing client accounts to proactively keep debtor’s data base within the UK target level.

·         Management and accuracy of data entry across all platforms.

·         Maintaining a high standard of administration and record keeping ensuring smooth processing of all applications.

·         Ensuring clients experience is of the highest customer excellence standards to achieve client retention.

·         During day to day activities ensure all sales / registration leads are passed using the appropriate channels.

·         Escalation of claims and complaints received from clients in accordance of the Global Quality Management System.

·         Contacting other SGS GIS offices to solve any problems related to application processing and providing follow-up to the point of resolution.

·         Detection of training needs within New Applications team to be addressed with Team Leader.

·         Management of all applications to ensure quick turnaround and no delays attributed to unattended cover sheets.

 

As an Operations Coordinator, you’ll receive a salary between £18,996 and £21,503, plus you’ll benefit from a 10% performance bonus, retail discount scheme, private health cover after 1 years’ service, a contributory pension scheme and life cover.

 

ABOUT SGS

 

SGS is the global leader and innovator in inspection, verification, testing and certification services. Founded in 1878, SGS is recognized as the global benchmark in quality and integrity. Trusted all over the world, SGS is a market leader because we put 100% passion, pride and innovation into everything we do. We encourage new ideas. We welcome people who challenge the way we do things. And we will be 100% committed to helping you reach your full potential.

 

At SGS, we have an open corporate and international culture, we offer a dynamic work environment in a leading global company. Our high professional standards and our sustainability approach guarantee you a future-oriented work environment. We invest in our employees for the long term and we are committed to supporting your development within the company. 

YOUR PROFILE

 

Essential:

 

  • Previous experience of working in an Administration/Operations role.
  • Well organised.
  • Decisive, Assertive, Results and Customer Oriented.
  • Focused on operational target compliance.
  • Excellent communication skills.
  • Fluent in English and any other languages is an advantage.
  • Educated to GCSE level or equivalent, with grades A*-C in Maths & English.

 

Desirable:

 

  • Experience of working within a regulated administration role.
  • Experience of working in a fast-paced environment with high levels of output.

 

APPLY NOW for full consideration, you can be sure that your application will be treated confidentially and impartially, and you will always receive an update within 10 business days.

 

Alternatively, to arrange a call to discuss the role or recruitment process in more detail before you apply, please email us at gb.recruitment@sgs.com.

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