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Operations Coordinator - Performance Assessment

Operations Support & Admin.
040965 Requisition #
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Primary Responsibilities

§  Responsible for coordination of the performance assessment services of client companies in support to the division in the area of documents, materials, package and invoice preparation and file/database maintenance and the like.

Specific Responsibilities



§  Assits in growing the “Customer Experience” portfolio and determining its growth potentials.

§  Presents proposed plans to Product Head.

§  Plans to consistently meet agreed KPIs



o   Researches on Market needs for the assigned SGS Services. Contacts potential clients for SGS to meet and present its services / solutions.

o   Prepares SGS proposals / quotes for approval of CBE Product Head and Division Manager prior sending to client.


o   Creates the over-all Project Plan for Performance Assessment Services, on a per job basis by referring to the specifications indicated in the Proposals / Service Agreements or the necessary GSP / GPP. The plan should contain the itinerary of activities, resources needed (logistics, expertise needed, etc.), projected expenses, individuals responsible for those activities and other relevant details of the job.


o   Ensures that the approved plans are implemented as originally scheduled.

o   Coordinates with the Staff Assistant / Product Head / Admin Head as regards resources necessary to execute the services.   

o   Coordinates and supervises the contractors / sub-contractors in relation to delivery of their duties in relation to the requirements of the Proposals / Service Agreements.

o   Reports any deviation to the original plan and proposes solutions to address the deviations as necessary


o   Coordinates with personnel in-charge of invoicing and ensures that invoices are billed to the client based on the terms of payment in the Proposal / Service Agreement.


§  External:

o   Does the collation and the quality check of reports prior submission to client

o   On time and complete submission of required client reports (0 delays)


§  Internal:

o   Collate, prepare and submit the weekly and monthly revenue reports including revenue accruals,  deferrals and expenses

o   Prepare accomplishment reports as requested.

o   Updates CRM / COSMOS Tool as required / needed.


§  CERTIFICATE PREPARATION AND ISSUANCE (If service is Certificate bearing)

§  Prepares Certificate following GSPP/GPP for approval of the Division Manager. Issuance of certificate shall only takes place once client is confirmed paid on all services provided by SGS CBE.



§  Suggest areas or opportunities for improvement

§  Perform other related tasks as maybe assigned by her superiors in support of departmental goals, or personal development as programmed by her superiors.



§  Complies with the HSE policies including but not limited to:


o   Demonstrates strong commitment to SGS HSE Policies, Procedures, and Work Instructions by participating in safety meetings, completing required training, intervening in unsafe situations, refusing unsafe work, and complying fully with all applicable laws and regulations related to HSE.


o   Responds appropriately to emergency situations and assists other staff members in maintaining readiness to respond to emergencies within the workplace.


o   In accordance with the SGS HSE Management System requirements, disposes of, or directs the disposal of, waste generated as a part of daily work performed in a safe manner and in compliance with all waste transportation and disposal regulations and requirements.


o   Reports all incidents (actual incidents and near misses) in accordance with the SGS Incident Reporting requirements.


o   Uses all equipment (including safety equipment) in the manner intended and reports any damaged / lost equipment to supervisor.


o   Maintain a safe and tidy worksite.


o   Maintains awareness of hazards and proposes controls to supervisor, HSE Representatives or relevant client / site contact.


o   Actively participates in incident investigations and risk assessments as deemed necessary by SGS management.





§  Analyzes individual performance versus own targets




§  Provides action plan for areas where targets are not being met

§  Provides continual improvement for areas meeting budget


  • College Graduate
  • At least three years of relevant experience in Admin work (preferably with experience in Mystery Shopping / Mystery Guest or Statistical Analysis)
  • Above Average Communication Skills
  • Competencies required: Work Standards, Attention to Detail, Integrity


Required Skills

Experience/Technical Knowledge

  • Microsoft Word, Microsoft Outlook, Microsoft Excel.


  • Filipino, English

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