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Operations Manager - Madison, WI

Testing & Laboratory
043348 Requisition #
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SGS is the world’s leading inspection, verification, testing and certification company. SGS is recognized as the global benchmark for quality and integrity. With more than 95,000 employees, SGS operates a network of over 2,400 offices and laboratories around the world.

Job Description:

This position is responsible for managing the daily operations of the Program Management group and for monitoring and reporting on its productivity, efficiency and profitability.  Along with the Director of Program Management, this position will also work to enhance existing operational procedures.  


The following responsibilities are typical of this position, but are not all encompassing. 

  • Best Practices - Improve processes and policies in support of departmental and organization goals. Analyze department and project workflow, lessons learned and best practices and then implement and monitor improvement.
  • FinancialMonitor and report on yearly/ monthly revenue forecasting, actuals to forecast and project profitability.  Management of client and contractor invoicing with Accounting department.  In conjunction with Director of Program Management, review financial data to improve profitability. Prepare and monitor operational budgets. Plan effective strategies for the financial benefit of the group.
  • Coordination and Supervision – Coordinate and monitor the staffing of the Program Management group in coordination with project deliverables and other departments within SGS. Facilitate coordination and communication between Program Management department and support staff. Assist Director in establishing company and project organizational structures. Assist team in managing project tasks and accountabilities. 
  • Human Resources – Support the director in the evaluation of staffing needs, skill sets, open positions, and the hiring process. Monitor staff time off requests to ensure a balance of client project needs and employee needs. Facilitate communication between Director and team in coaching and mentoring.  Assist in the goal making and review process for the team.
  • Sales and Marketing - Plan and support sales and marketing activities by managing project proposals and opportunities in Salesforce.  Review of all proposals prior to client issuance to confirm conformance with SGS Legal and Accounting guidelines.

  • Knowledge of financial and accounting principles and practices
  • Knowledge of project management principles and practices
  • 5+ years operations experience with industrial engineering projects
  • 2+ years bookkeeping and financial reporting experience
  • Advanced written and verbal communication skills
  • Working knowledge of Oracle Order Management/ Order Board
  • Working knowledge of budgets, forecasting and metrics
  • Knowledgeable Data Processing/ Basic IT skills (databases, MS Office etc)
  • Ability to effectively communicate with all levels of the organization
  • Critical thinking and problem solving skills
  • Planning, organizing, reporting skills

SGS is an Equal Opportunity Employer, and as such we recruit, hire, train, and promote persons in all job classifications without regard to race, color, religion, sex, national origin, disability, age, marital status, citizen status, sexual orientation, genetics, status as a protected veteran, or any other non-job-related characteristics.


This position is responsible to ensure equal opportunity in employment in that all persons are treated equally and on the basis of merit, in decisions regarding selection, placement, promotions, training, work assignments, transfers and other personnel action.

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United States, Wisconsin

📁 Testing & Laboratory

Requisition #: 043347

Visit www.sgs.com