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042905 Requisition #
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This position is responsible for communications with internal & external clients for the Environmental Services group. This would include acting as an advocate and facilitator for all clients.

This position will also assist the Client Service Supervisor with scheduling and priorities in order to maintain service deadlines.

 

Responsibilities:

• Communicate with internal and external clients (ex. Clarifying clients instructions and requirements, estimated turnaround time, providing status reports, providing quotations, sending acknowledgements of analytical requests to clients, client information to laboratory, relaying information regarding methods, detection limits etc.)
• Assist the Operations Manager/ Assistant Operations Manager and sales staff with external customer service and support.
• Liaise with laboratory supervisors and staff to resolve day-to-day questions to ensure SGS exceeds client expectations.
• Respond to customer concerns and initiate corrective or preventative actions.
• Accountable for the top line of sales through customer retention and additional sales from current and new clients.
• Uses an innovative approach to cost reduction and both efficiency and effectiveness through the use of email, minimum billing, credit cards, cheque and shipping.
• Responsible for ensuring that Environmental Laboratory Services is responding to and meeting the requirements of their clients. Responsible for the selection of methodology to meet client or regulatory requirements with direction from technical team if required.
• Updating client files in LIMS. Works with Sample Reception staff and coordinates with Invoicing staff to ensure document accuracy.
• Accountable for reporting all non-conformances to the QA/QC Coordinator and any problems from specific guidelines to the proper authorities.
• Will act as primary contact for client communication, e.g., phone, fax, email, and tradeshows with travel as required to meet clients and to represent SGS Environmental Services at various meetings.
• Covers for other members of this team in their absence.
• Will provide senior management with regular workload forecasts and client updates by providing and maintaining a client database for Environmental Laboratory Services marketing, quality control and general client communication purposes that is easily accessible to senior management and all client services.
• Promotes the capabilities, facilities, personnel and experience of SGS.
• Accountable for the delivery of data to achieve customer satisfaction by maintaining production and specified turnaround targets.
• Help arrange/coordinate client site tours, conference, etc.
• May be assigned and coordinate special or ad hoc projects as needed.
Qualifications

• Experience within environmental consulting in Ontario conducting Phase I, II Environmental Site Assessments as well as soil and groundwater remediation programs
• In depth working knowledge of O.Reg 153
• Experience in an environmental laboratory is an asset
• Over 7 years work experience
• Diploma or Undergraduate Degree in Engineering, Chemistry, Applied Science, or Natural Sciences including Environmental Science, Geological Science, Earth Science or a related discipline.
• Willingness to travel and participate in client meetings
• Valid driver’s license
• Availability to work outside of core business hours
• Knowledge of good laboratory practices and good management practices.
• Must be able to read, understand and follow work instructions in a safe, accurate and timely manner.
• Candidates must be proficient in using various type of computer software (Word, Excel, PowerPoint, Outlook etc.).
• Proven ability to manage and coordinate multiple projects in a fast-paced, highly professional environment.
• Demonstrates excellent verbal and written communication skills including grammar and composition.
• Ability to work well with others & independently.
• Proven time management skills and a strong attention to detail.
• Works well under pressure.
• Extended hours may be required from time to time.
• Ensures full compliance with the company’s Health & Safety, Code of Integrity, and Professional Conduct policies


Additional Information
SGS offers market leading geochemical, metallurgical, oil sands, coal and trade services, from 15 locations across the country. Minerals Services is well positioned to serve the mining and energy sectors at every stage, from exploration all the way through to its environmental impact.

SGS is the world’s leading inspection, verification, testing and certification company. SGS is recognized as the global benchmark for quality and integrity. With more than 95,000 employees, SGS operates a network of over 2,400 offices and laboratories around the world.

For candidates who meet these pre-requisites, SGS offers a stimulating professional, environment and a very competitive compensation package.

SGS Canada is an equal opportunity employer and we are committed to achieving greater accessibility by providing accommodation for people with disabilities during our hiring process. Accommodations are available on request for qualified candidates during each stage of the recruitment process.

Please note that candidates applying for Canadian jobs openings must be authorized to work in Canada.

SGS is the World's Leading Inspection, Testing, Verification & Certification Company

SGS Canada is an Employment Equity Employer

Visit www.sgs.com