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Logistics Coordinator - Cincinnati, OH

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Inspection
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040767 Requisition #
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SGS is the world’s leading inspection, verification, testing and certification company. SGS is recognized as the global benchmark for quality and integrity. With more than 95,000 employees, SGS operates a network of over 2,400 offices and laboratories around the world.”

 

SGS is looking for passionate individuals that can think outside the box in creating optimal routing of inspector’s daily schedule using work optimization software. The Logistics Coordinator is responsible for driving the productivity and efficiency of their region working in tandem with the Regional Manager. This successful candidate will challenge and push the status quo using their analytical skills to optimize the region, lower costs to deliver, and meet client service level agreements.

 
 
DESCRIPTION
·       Dispatch work to inspectors, creating optimal routes that optimize roductivity, keep travel between assignments to a minimum, and capture work in a timely manner in accordance with customer agreements

·       Manage the settings of the workforce optimization tool to understand the strengths and weaknesses of both the available routes in an area and the individual inspector

·       Analyze reports to understand weaknesses in service delivery and make adjustments to schedules to strengthen timing deficiencies as well as improve profitability

·       Work with analytics team to develop business intelligence capable of identifying nuances of the region to customize work schedules

·       Collaborate with Regional Managers to insure optimal staffing levels taking into account fluctuations in customer volume, seasonal patterns, personal time off, product mix, and new customer on-boarding

·       Develop an intimate understanding of the workforce optimization tool to deliver the majority of the work without manual intervention

·       Use reports and data to drive intelligent design of the workforce optimization tool

·       Gain detailed understanding of the region to set optimized work areas designing shifts that maximize revenue and profit and allow minimized timing of delivery of a variety of product mixes

·       Work as a team to deliver world class service to clients specializing in one region, but collaborating as a team to drive best practices

·       Answer phone lines to direct inspectors when issues arise or workload needs to be re-distributed

·       Engage with customers to find appointments that meet their needs as well as the needs of SGS

·       Collaborate with the Customer Service Center to book special needs appointments with attention to customer needs and decisions that maximize profitability in a timely manner

·       At all times, comply with SGS Code of Integrity and Professional Conduct

QUALIFICATIONS

·       College degree in transportation, logistics, or supply chain management preferred with 6+ years of experience or 10+ years of related experience

·       Must have strong analytical and logical thinking

·       Intermediate understanding of finance: capability to understand financial ramifications of decisions

·       Proficient technical skills: must be very comfortable using Microsoft Excel, Word, BI Tools, and mapping software

·       Strong written and communication skills

·       Ability to work in a team environment under pressure

·       Flexible work schedule including overtime and occasional evenings

·       Strong organizational skills and ability to recognize and prioritize higher impact tasks

·       Detail-oriented with desire to follow standard processes and procedures

 
 

ADDITIONAL INFORMATION

 
 

"SGS is an Equal Opportunity Employer, and as such we recruit, hire, train, and promote persons in all job classifications without regard to race, color, religion, sex, national origin, disability, age, marital status, citizen status, sexual orientation, genetics, status as a protected veteran, or any other non-job-related characteristics."

 

"This position is responsible to ensure equal opportunity in employment in that all persons are treated equally and on the basis of merit, in decisions regarding selection, placement, promotions, training, work assignments, transfers and other personnel action”.

 

 

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