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Information Technology
046620 Requisition #
Thanks for your interest in the Service Desk Analyst position. Unfortunately this position has been closed but you can search our 9 open jobs by clicking here.

Education, Competencies & Required Skills:
  • Associate degree or equivalent in Information Technology or related discipline. Bachelors degree preferred
  • 2+ years support experience in a corporate environment.
  • Experience performing hardware and software troubleshooting and break-fix/repair.
  • Experience in IT technical role providing customer service.
  • Information Technology Infrastructure Library (ITIL) certificate preferred.  
  • Intermediate level English proficiency required, French and/or Spanish preferred.
  • Strong customer service orientation.
  • Strong analytical, reasoning and problem-solving skills.
  • Ability to prioritize daily activities.

Additional Information:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily with or without reasonable accommodations. The requirements listed above are representative of the knowledge, skill, and/or ability required. 

This job description should not be construed as an exhaustive statement of duties, responsibilities or requirements, but a general description of the job. Nothing contained herein restricts the company’s rights to assign or reassign duties and responsibilities to this job at any time. 

SGS is an EOE AA M/F/Vet/Disability employer. 

Qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, protected veteran status or disability. 

If you are applying for a position within the United States and you have difficulty completing the on-line employment application because of a disability, please call 201-508-3149 for assistance and leave a message. You will be called back shortly. Please note, this phone number is not for general employment information, but is only for individuals who are experiencing difficulty applying for a position due to a disability.

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