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Sr. Business Data Analyst

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Operations Support & Admin.
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044158 Requisition #
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SGS is the world’s leading inspection, verification, testing and certification company. SGS is recognized as the global benchmark for quality and integrity. With more than 95,000 employees, SGS operates a network of over 2,400 offices and laboratories around the world.

 
SUMMARY

The Senior Business Data Analyst assesses business opportunities, originates relevant data sets to make data-driven decisions, perform business analysis and prepares reports, enabling senior business leaders to make decisions. Works with operations, call center, government, client and vendor data to identify important trends and ensure that data is accurate and presented in a clear, concise, and relevant manner.

 
JOB FUNCTIONS

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

         Collects data sets from internal systems, including HR, operations, call center, vendors, and clients combining them for use in analytics projects.

         Creates and maintains reports for field services, client services, the call center, and senior management pertaining to service level agreements, productivity, efficiency, and finance.

         Analyzes, reports and forecasts volume levels of customer sales. Maintains high levels of forecast accuracy.

         Utilizes various platforms, including SQL Server Management Studio, Microsoft Access, flat files, Tableau, AWS, web services, Python, R, APIs to integrate data.

         Develops project visualizations with Tableau.

         Performs audits and analysis of the data, and data reconciliations.

         Develops new insights and analysis to improve quality and performance (continuous improvement modeling) for the entire Transportation business.

         Assists in ad-hoc projects that require the analysis of data and metrics for internal projects.

         Analyzes and advises management of workflow issues and data integrity problems, provides with recommendations on solutions.

         Creates persuasive presentations using visual representations of data through graphs, charts, models, and Tableaus.

         Maintains detailed documentation and communicates with team members on project assignments.

         Adheres to internal standards, policies and procedures.

Performs other duties as assigned


EDUCATION AND EXPERIENCE
Required:

·         Bachelor’s degree in Accounting, Data Analytics, Data Science or related discipline

·         8+ years of experience in Analytics and data science or 8+ years of experience in Business Analyst role

 
KNOWLEDGE / SKILLS / ABILITIES

         Language Skills: English – advanced level proficiency required

         Mathematical Skills: Advanced level proficiency required for creating formulas, macros, as needed SQL

         Reasoning Skills/Abilities: Advanced level required

         Computer Skills: Advanced: Python, SQL, AWS, Tableau, R, database administration, ETL

         Excellent analytical, reasoning and problem-solving skills

         Excellent organizational and time management skills

         Excellent verbal and written communication, and interpersonal skills

         Highly focused attention to detail

         Ability to prioritize and manage multiple projects simultaneously

         Ability to work independently and under the pressure handling multiple tasks, changing priorities, and tight deadlines

         Ability to work effectively individually and in a team environment

         Professional and ethical attitude

         Strong customer service focus

 
 

SGS is an Equal Opportunity Employer, and as such we recruit, hire, train, and promote persons in all job classifications without regard to race, color, religion, sex, national origin, disability, age, marital status, citizen status, sexual orientation, genetics, status as a protected veteran, or any other non-job-related characteristics.

 

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