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Technical Client Services Manager - Analytical Chemistry

Customer Support
043255 Requisition #
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Type of employment: Regular
Business Line: Life Science Services
Reporting to: Manager, Client Services

Make an impact with SGS! With more than 97,000 employees and 2,600 offices and laboratories across the world, SGS is a silent force working hard behind the scenes to deliver quality and integrity to businesses across nine industries. As the world’s leader in providing inspection, verification, testing and certification services, Forbes ranked the SGS Group as one of the world’s top multinationals and one of the world’s most innovative companies. The Dow Jones Sustainability Index has also recognized the SGS Group for its sustainability processes. In Canada, SGS employs over 2,000 team members across 70 locations.
Specific Responsibilities:
  • Respond to inquiries (phone, Web, e-mail inquiries) on complex jobs; provide information to clients and record details into CRM. 
  • Ensure that the contract review process is followed and implemented
  • Work with operations and sales to scope and prepare client proposals for complex jobs and forward these proposals to appropriate sales staff.
  • Upon receipt of signed quote or contract ensure that the contract review procedure is followed through sample receipt and operations
  • Identify if any protocols need to be developed and ensure that the correct protocols are developed and approved.
  • Understand the needs of the client and communicate this information to operational staff
  • Handle all daily client interactions regarding project requirements and activities.

Ideal candidate:

  • Degree in Pharmacy, Biotechnology, Biology, Chemistry or related science
  • 5 – 10 years experience working as a senior scientist in a lab environment or PhD 3-5 years experience working in the Pharmaceutical Industry.
  • 3 – 5 years experience in a customer/client contact position in a pharmaceutical environment  (bio - pharma experience an asset) in the area of pharmaceutical analysis and project management
  • Thorough knowledge Regulatory Affairs and Pharmaceutical development with emphasis on CMC.
  • Candidates must be proficient in using various types of computer software (Word, Excel. PowerPoint & Outlook).
  • Extended hours and shift work may be required from time to time.
  • Travel to other SGS locations or client location may be required from time to time.
  • Ensures full compliance with the company’s Health & Safety, Code of Integrity, and Professional Conduct policies.

Additional Information

SGS Canada is an equal opportunity employer and we are committed to achieving greater accessibility by providing accommodation for people with disabilities during our hiring process.  Accommodations are available on request for qualified candidates during each stage of the recruitment process.

Please note that candidates applying for Canadian job openings should be authorized to work in Canada.

Visit www.sgs.com