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Technical Product Manager - Pharma & Cosmetic Care

042832 Requisition #
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SGS is the global leader and innovator in inspection, verification, testing and certification services. Founded in 1878, SGS is recognized as the global benchmark in quality and integrity. With over 90,000 employees in 130 countries, and operating a network of more than 2,400 offices and laboratories, we provide services to almost every industry by assuring quality and safety of products and services.

Trusted all over the world, SGS is a market leader because we put 100% passion, pride and innovation into everything we do. We encourage new ideas. We welcome people who challenge the way we do things. And we will be 100% committed to helping you reach your full potential.

Organizations today are met with a variety of operational and business challenges. External forces, like competitors and regulatory bodies, also add a secondary level of pressures that must be anticipated. At SGS, our Certification and Business Enhancement (CBE) group has developed a variety of solutions to not only meet these challenges, but establish more efficient and profitable ways of working.

Job Summary:
Manage all technical reviews and inquiries for SGS CBE NAM Pharmaceutical & Cosmetic Personal Care Audits to ensure the quality of the service delivered meets internal, accreditation, and client requirements. Provide support in the management of client complaints, and internal and external findings. 
Work effectively in a team environment with sales, auditors, and client service advisors to provide the highest level of support and responsiveness.

Primary Responsibilities:
  • General review, update, and maintenance to ensure all parties aware of the procedures requirements
  • Level one audit and monitoring, and product qualification review.
  • Technical review and certification decision
  • Technical area qualification and Certification function competence review and approval.
  • New/existing auditor training plan, on boarding, procedures training, calibration
  • Sales support product training
  • Attendance at accreditation audit/visits
  • Education of prospective and current clients, auditors and relevant parties on general QMS and regulatory requirements, and SGS’ processes and services. This would include creation of articles, whitepapers, webinars and technical conference presentations
  • Management of customer feedback, including complaint resolution.
  • Management of resolution of findings from internal and external audits.
Additional Responsibilities:
  • Conduct audits and/or technical information reviews, as required.
  • Training and mentoring Regional Sales Managers, Auditors and Customer Service Advisors to further develop required process and technical expertise.
  • Technical area qualification review and approval.
  • Recruitment - CV review, technical interview
  • May be assigned the management of special/additional projects, as needed.
  • Participates and contributes to the development of educational programs offered to clients.
  • Level Two audits
Education, Required Skills & Competencies:
  • Experience in Pharmaceutical standards i.e. ExCIPACT, EU GMP Pharma, 21 CFR 210, 211 and supporting guidance documents.
  • Knowledge of ISO 17021, IAF and other relevant designation/accreditation requirements, and relevant product sector requirements.
  • Minimum of 5 years of experience within pharmaceutical industry with adequate technical experience under various regulations.
  • Minimum of 10 years work experience with 5 years work experience in Quality Assurance / Quality Control Systems.
  • At least 5 years of proven management experience.
  • Experience conducting technical information reviews desirable.
  • Analytical, decisive, adaptable, ethical, problem solver, persuasive, commercially-sensitive, detail oriented.
  • Excellent client and internal communication skills
Additional Information:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily with or without reasonable accommodations. The requirements listed above are representative of the knowledge, skill, and/or ability required. This job description should not be construed as an exhaustive statement of duties, responsibilities or requirements, but a general description of the job. Nothing contained herein restricts the company’s rights to assign or reassign duties and responsibilities to this job at any time. 

SGS is an EOE AA M/F/Vet/Disability employer. 

Qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, protected veteran status or disability. 

If you are applying for a position within the United States and you have difficulty completing the on-line employment application because of a disability, please call 201-508-3149 for assistance and leave a message. You will be called back shortly. Please note, this phone number is not for general employment information, but is only for individuals who are experiencing difficulty applying for a position due to a disability. 

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