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Workshop Supervisor & Signatory - IVE New Plymouth

049165 Requisition #

Workshop Supervisor

Primary Responsibilities

To manage the engineering labour and material resources in accordance with company procedures and practices.  Ensure provision of high level of customer service and care, schedule the workflow to meet customer needs and quality requirements, and take responsibility for, promote and ensure compliance with the Quality Management System (QMS) in the workshop.
The Workshop Supervisor is responsible for the efficient operation of the workshop or related activities, including the safety and general wellbeing of workshop staff.

Specific Responsibilities

  • Use resources in the most cost effective and profitable manner
  • Scheduling of incoming product and organising delivery of completed product in a timely, cost effective manner
  • Assist in overcoming technical problems and enhance the effectiveness of the products by supervising the maintenance requirements
  • Ensure the QMS is correctly executed and recommend changes to the quality system as appropriate
  • Monitor rework and actively participate in continuous improvement projects and make appropriate recommendations
  • Control and prevent non conformances
  • Identify and meet staff training and development needs
  • Oversee and approve purchase orders for normal engineering trade practices and capital expenditure for individual engineering items as required
  • Prepare quotes from specifications, plans and diagrams provided by the customer
  • Meeting and exceeding customer expectation in all projects completed
  • Promoting and upholding SGS-IVE values
  • Continuously seek the most efficient way to carry out job responsibilities
  • Recognise and act on business opportunities in an ethical manner
  • Project company image through maintaining a high standard of organisation, presentation and ethics
  • Keep up-to-date on relevant engineering technological advances


  • Mechanically Minded – Holds a relevant trade qualification and has the technical knowledge & experience that comes with having 5+ yrs industry experience
  • Technical - Understand and be familiar with the various standards and testing procedures applicable to the required standards, including the QMS
  • Leadership – Effective leadership skills including the ability to motivate, mentor and coach people with a proven history in a supervisory capacity
  • Communication – Ability to communicate effectively (verbal & written) with fluency in English. and interpersonal skills
  • Computer literacy – Above average computer skills, particularly in Excel.
  • Teamwork – Ability to work effectively and productively with others.
  • Customer Focus – Relationship building skills and a high level of customer service
  • Personal Motivation – Demonstrate initiative, pro-activeness and ability to implement change
  • Safety Conscious – Proactively considers safety requirements when completing all tasks.
  • Physically Capable – Ability to complete the physical demands of the role e.g. lifting, moving valves, working at heights, walking distances etc.
  • A current, clean New Zealand drivers license, that is commensurate wit your age. 
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